FAQ

FAQ

Graphic Design Services

What is Graphic Design?

Graphic Design is a service that uses visuals to communicate a message.

Therefore it is commonly used for branding, commercialization, easing delivery of information, and for fun.

What types of Graphics do you create?

I specialize in branding while I create content using both print and digital mediums.

For instance, I work on projects ranging from logo design, business cards, e-mail campaigns, social media assets, posters, brochures, and more. View a full list of potential projects on my Services page. If you have your own unique request, don’t hesitate to reach out.

Which software do you use?

I have the full Adobe Creative Cloud Suite. This includes: Photoshop, Illustrator, inDesign, Lightroom, Premiere Pro, etc.

For sending large files I use Google Drive and Dropbox.

Why hire a designer even with the free tools that are available these days?

As a professional, I have studied Graphic Design and understand the fundamentals of design, colour theory, typography, corporate identity, art direction, and more.

Likewise, I am equipped with professional grade software, licences, and can create original content. As opposed to hunting down templates or commonly used images. I will know the correct dimensions, optimization, and final deliverables that go into your projects. While also keeping in mind the differences in settings for print vs. digital work.

I only have a specific budget, what's next?

If you have a budget in mind, always share it. As with a number of service industries, there are different ways of completing a project. We can figure out savings if needed.

Large businesses may pay for a campaign that has been discussed and envisioned months before release. Whereas small businesses or solopreneurs are simply looking for an affordable solution that will get them what they need, quickly. It’s all about improving time management, carefully selecting the tools used, and reducing revisions. With these tips and more, we can find ways to get the most out of your budget.

If requested, I will send quote options for you to choose from that best suit your needs. That being said, I am honest and open about my value so I can’t promise my pricing will work with everyone.

Do you work in-house?

No, I work remotely from a home office.

How do we discuss projects?

Most of my communication is done through e-mail or text messages.

For larger projects or 1st-time meetings we can opt for a video conference or phone call. Initial conversations help deepen the concept as well as help us get to know and trust one another.

What will you need from me during projects?

Communication is the most important. I will need a project brief and initial deposit before I begin.

During the project I will send milestones to keep you updated. I may ask clarifying questions throughout. Then we can continue with any revisions up until final approval.

What's not included in your services?

I do not offer copywriting or printing services.

How long do projects take?

Every timeline is different depending on the project type.

Please share your deadlines with me right away. Depending on the amount of work I am currently attached to, I will let you know if I have the bandwidth.

If you have a rush job and I am available, I will do my best to accommodate to your timeline and deliver it to you as early as possible.

Can I see examples of your work?

Absolutely! Explore my portfolio for previous client work.

ARD Shop

What is the return/exchange policy?

I offer free returns or exchanges within 14 days of purchase.

You can make a return for store credit, another product, or to the original payment method. Return shipments must be dispatched within 30 days.

The following items can't be returned or exchanged:

  • Custom or personalized orders
  • Digital downloads
  • Items that were on sale

These items won’t be accepted for returns or exchanges unless they arrive damaged or defective.

What are the shipping options?

I currently ship to Canada & USA through Canada Post.

What do I do if I never received my order?

I am very sorry if this has happened unexpectedly. Please contact me at: admin@ashrobertson.com for a resolution.

When will I receive my order?

Shipments within Canada take approximately 5-7 business days.
Shipments to the USA will take approximately 7-10 business days.

*During COVID-19 and the already busy holiday season, please do give extra time and expect possible delays.

What do I do if I received a defective order?

Please contact me within 14 days of your purchase. E-mail: admin@ashrobertson.com and we can initiate a return, exchange, or refund. Return shipments must dispatched within 30 days.

How do I make changes to an order I’ve already placed?

Changes may be possible while the order is still processing. Processing typically takes within the first 24-48 hours of your order. Contact me: admin@ashrobertson.com as soon as you can.

Where are you located?

My store is online only. My business is ran out of Port Coquitlam, BC.

How do I make sure I order the right size?

All sizes are listed on their unique product pages.

If you need any clarification, reach out to me. While I don’t advertise it, I do print on demand. Custom sizes are possible for a slight upcharge when requested.

How do I contact your company if my question hasn't been answered?

Please contact me directly at: admin@ashrobertson.com

Are you currently practicing any sustainability procedures?

Depending on your order, I may ship with different materials. This is something I’m trying to be conscious of. As I continue to grow, I will keep finding new ways to practice sustainability.

Some current implementations:
– I use paper envelopes for smaller sticker shipments (regular lettermail)
– Kraft Rigid Mailers are 70% recyclable material
– Tissue Paper are 70% recycled material with 10% post-consumer fiber
– Corrugated Boxes are recyclable (as long as no contact w/ paint, oil, etc.)
– Manufacturing is done at a small scale (no noise, pollution, etc.)
– Working from home means coffee & water breaks are in re-usable cups

Why should I buy from you?

Not to toot my own horn but I am a 1-woman show who designs original products and artwork. I am a Vancouver-local and small business where your investments are highly impactful and appreciated.

With your support, I will in turn be investing back into my local community, activism groups, or back into this business to improve my products, packaging, or services. My products are handcrafted which means I have put my *freshly sanitized* hands to work and each item is made with extra care and attention.

I am easy to reach if you have any concerns with your order. Lastly, you will be able to brag about how you were an early adopter back before my shop’s success really took off.